Skip to content

THE OUTDOOR SCENE

ORDER NOW

Refund and Returns Policy

‌Effective Date: September 18, 2026‌

Welcome to the official Refund and Returns Policy of THE OUTDOOR SCENE LIMITED, the Dublin-based outdoor small accessories retailer operating via our official website www.theoutdoor-scene.com. This policy is designed to lay out clear, fair rules for all return and exchange requests related to our field-tested, eco-made, pocket-fit outdoor gear, including collapsible travel cups, foldable buckets, carabiners and all other products sold on our store. We put special emphasis here that ‌no pure “refund only” requests are permitted under any circumstances‌ — all valid claims must follow the full product return process laid out below, to ensure transparency for both our customers and our small local outdoor community.

You can reach our support team for all returns-related inquiries via:

  • Registered Address: Goatstown Cross, Goatstown, Dublin 14, Ireland
  • Contact Email: [email protected]
  • Support Phone: +353 1 298 2494‌

1. Eligibility for Return Submission

To be eligible to submit a return request, your application must meet all of the following criteria:

  • The request must be submitted no later than 30 calendar days after the day you receive your order. This aligns with the FAQ rule on our site that confirms unopened items can be returned within 30 days.
  • All returned products must remain in their original, unused, unopened, resellable condition, with all original factory tags, packaging, and included accessories fully intact. Damaged products caused by improper use, accidental drop, high-impact outdoor misuse or unauthorized modification are not eligible for return.
  • As explicitly stated at the very start of this policy, 100% of return-eligible products must be physically shipped back to our designated return address by the customer. We will never process any request asking for a full or partial refund without the actual purchased product being returned to us, no matter what situation the customer claims to have encountered. No exception will be made for this “no refund only” rule, to prevent false claims and keep our product pricing affordable for all casual outdoor explorers.
  • Custom engraved, personalized special order items, and clearance final-sale products are not eligible for any return or exchange request.

2. Return Step-by-Step Process

  1. First, send a return application email to our support team at [email protected]. Please include your original order number, the name and quantity of the product you wish to return, and clear photos to prove the product is still in unopened, unused condition.
  2. Our team will review your application and send you a formal confirmed return authorization and our designated return shipping address within 2 working days. Unauthorized returns sent to any random address will not be processed, and we take no responsibility for lost packages in that scenario.
  3. You are required to ship the qualified product back to us with a tracked, traceable courier service, and send us the tracking number once the parcel is dispatched. Standard shipping arrives in 5 to 7 working days per our published shipping timeline, and all return shipping fees are covered by the customer unless the product we sent out has a confirmed manufacturing defect.
  4. Once our warehouse team receives and inspects the returned product, confirms it fully meets all eligibility rules, we will not process a direct cash refund to your original payment account. Instead, you will be offered two official valid options: you may choose an even store credit with 10% extra bonus value that can be used for any future product purchase on www.theoutdoor-scene.com, or you may request an exchange for another equal or lower value outdoor accessory from our product catalog. The 10% store credit bonus cannot be offered if you choose the product exchange option.

3. Special Notes for Damaged or Wrong Items

In the very rare scenario that you receive a damaged product caused by manufacturing defects, or you receive a completely wrong item that does not match your original order, you still need to follow the full product return process and send the incorrect or damaged item back to us. After our inspection confirms the issue is caused by our side, we will cover the full return shipping cost, and offer you the choice between a free replacement of the correct product or a 15% extra value store credit — we still do not offer any “refund only” option even under these scenarios. We will never approve any request that asks for keeping the purchased product while receiving a refund, as this kind of request contradicts our clear rules and undermines the fair shopping environment for all our community members.

4. Policy Updates and Dispute Resolution

THE OUTDOOR SCENE LIMITED reserves the right to make minor updates to this policy when required to comply with new Irish or EU consumer protection regulations. The updated version will be posted on this page with a revised effective date, and all your previous submitted return requests will still follow the policy rules effective on the date you placed your original order. If you have any disputes about a return review result, you can contact our support team via phone or email to submit additional proof for re-verification. All final decisions on return eligibility and processing methods are made by our support team in line with this policy.